Alaska Airlines was the highest-ranked of 11 airlines in 2001, according to a study by Brent Bowen of the University of Nebraska at Omaha and Dean Headley of Wichita State University. The rankings are based on such factors as on-time performance, lost baggage and complaints made to the Transportation Department. <br>
<br>
2000 rankings are in parentheses. <br>
<br>
1. Alaska (2) <br>
<br>
2. US Airways (4) <br>
<br>
3. Northwest (5) <br>
<br>
4. Southwest (3) <br>
<br>
5. Delta (1) <br>
<br>
6. American (6) <br>
<br>
7. America West (10) <br>
<br>
8. Continental (7) <br>
<br>
9. United (9) <br>
<br>
10. American Eagle (NR) <br>
<br>
11. TWA (8) <br>
<br>
