Alaska Airlines ranked No. 1 in quality study

Alaska Airlines was the highest-ranked of 11 airlines in 2001, according to a study by Brent Bowen of the University of Nebraska at Omaha and Dean Headley of Wichita State University. The rankings are based on such factors as on-time performance, lost baggage and complaints made to the Transportation Department. <br> <br> 2000 rankings are in parentheses. <br> <br> 1. Alaska (2) <br> <br> 2. US Airways (4) <br> <br> 3. Northwest (5) <br> <br> 4. Southwest (3) <br> <br> 5. Delta (1) <br> <br> 6. American (6) <br> <br> 7. America West (10) <br> <br> 8. Continental (7) <br> <br> 9. United (9) <br> <br> 10. American Eagle (NR) <br> <br> 11. TWA (8) <br> <br>

http://accesswdun.com/article/2002/4/196305