Intradiem Announces Reseller Partnership with Five9 to Elevate Real-Time Contact Center Automation

Posted 9:00AM on Monday, February 3, 2025

ATLANTA--(BUSINESS WIRE)--Feb 3, 2025--

Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives positive customer experiences by leveraging Intradiem’s patented real-time contact center automation technology with Five9’s cloud-based CX platform.

The partnership authorizes Five9 to resell Intradiem’s contact center automation, a software solution that optimizes agent and customer experiences while simultaneously reducing operational costs. Through real-time data insights, Intradiem empowers contact centers to unlock previously untapped capacity by leveraging unanticipated opportunities to enhance workforce productivity and strategic engagement.

“Partnering with Five9 represents a powerful synergy between two industry leaders,” said Haresh Gangwani, Intradiem's EVP of Global Alliances. “Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.”

“By combining Five9's cloud-native CX platform with Intradiem's real-time automation technology, we’re providing contact centers with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, Director of ISV Partnerships at Five9.

The Five9 Intelligent CX Platform offers a comprehensive suite of solutions to empower businesses by engaging customers across their preferred channels, providing managers with deep performance insights, and delivering meaningful business improvements. With an extensive ecosystem of over 1,450 partners and a cloud-native, scalable infrastructure, Five9 integrates practical AI, automation, and journey analytics to optimize contact center operations.

For more information, please visit www.intradiem.com

About Intradiem

At Intradiem, we believe the best technology is the one that supports humans. We are the only people-first customer service solution with a real, lasting impact on your people, customers, and brand. Our patented real-time automation uncovers hidden capacity within your contact center and allocates it where it matters most—whether it's time for training, coaching, or wellness breaks, at the right moment, every time. With automatic schedule adjustments, call-handling support, and measurable financial benefits, Intradiem's solutions more than pay for themselves. Intradiem: Contact center automation designed by humans, for humans.

View source version on businesswire.com:https://www.businesswire.com/news/home/20250203741073/en/

CONTACT: Melissa Spies

[email protected]

KEYWORD: GEORGIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: TECHNOLOGY HUMAN RESOURCES OTHER TECHNOLOGY BUSINESS PROFESSIONAL SERVICES SOFTWARE NETWORKS DATA ANALYTICS ARTIFICIAL INTELLIGENCE

SOURCE: Intradiem

PUB: 02/03/2025 09:00 AM/DISC: 02/03/2025 09:02 AM

http://www.businesswire.com/news/home/20250203741073/en

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