Update published Monday at 10:30 a.m.
The Hall County Tax Commissioner's office is back to full operation after a global Windows crash disabled most of its services over the weekend.
Tax Commissioner Darla Eden said Georgia's DRIVES system that the office uses came back online Monday morning.
"As of 8:00 a.m. (Monday) morning, we are fully operational with motor vehicle tags, titles and registration," Eden said.
She said the goal now is to catch up on appointments that were missed during the outage.
"We are working feverishly with our residents that came in Friday or attempted to work at a kiosk over the weekend and could not renew their tags and titles. We are working to remove any late fees and penalties to help them," Eden said. "We called all the appointments that we had on the books on Friday and asked them to reschedule."
Eden said through the first few hours Monday morning, delays for in-person visits to the office did not appear to be severe.
Update published Friday at 7:30 p.m.
Hall County Tax Commissioner Darla Eden said on WDUN's "The Drive at 5" that she did not know when their DRIVES system would be back up.
"We don't have any indication on when we'll be back up," Eden said. "Our system is called DRIVES. That's a statewide system that also powers DDS."
Eden did say that they are taking down information and the payments will be processed as soon as they are back online. The hopeful timetable is by Monday.
Eden added that they can still process property tax payments.
"We were not able to have any motor vehicle titling or registration services done today, only property tax payments," Eden said.
Original story published Friday morning:
The Windows update and security delays are now taking effect on entities in northeast Georgia today (Friday, July 19, 2024).
Hall County's Tax Commission Office's access to Georgia's DRIVES motor vehicle registration system is down due to the statewide outage.
DRIVES is the state-wide system-Driver Record Integrated Vehicle Enterprise System. Department of Driver Services (DDS) is also down as they use DRIVES, according to Tax Commissioner Darla Eden who adds that currently, all kiosks, online and counter services are not available until further notice, as of 9:00 A.M.
The Hall Tax Commissioner's Office can still take motor vehicle renewal payments and process them at a later date.
Eden says in a press release that they can process property tax payments and provide a receipt for customers.
