JEFFERSON - Jackson Electric Membership Corporation (JEMC) will mail $6 million in margin refunds to more than 207,000 members who received electric service in 1989 and/or 2013. <br />
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The announcement was made at the EMC's recent annual meeting.<br />
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"Jackson EMC is a not-for-profit cooperative. The board of directors is able to return a portion of the revenue left over after all the bills are paid, funds which we refer to as 'margins', to our members at the end of each year," noted board Chairman Otis Jones. "After this December's refund, Jackson EMC will have returned nearly $102 million in margin refunds to its owner/members since the cooperative was founded in 1938."<br />
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Also at the meeting, Jackson EMC President/CEO Chip Jakins told the audience that the Residential Customer Satisfaction Survey completed in late 2013 had yielded an overall satisfaction score of 94 percent, a record for the cooperative and one of the highest customer satisfaction scores in the American Customer Satisfaction Index (ASCI), which tracks such companies as Walmart and Coca-Cola.
