UNDATED - In a study recently released by J.D. Power and Associates, Jackson Electric Membership Corporation (EMC) ranked highest in customer satisfaction among mid-size utilities in the South, as well as all utilities in the nation.
This was the first year Jackson EMC was included in the study.
"We are deeply honored to receive this recognition," said Randall Pugh, Jackson EMC president/CEO. "Jackson EMC's employees have a long-standing dedication to providing service that exceeds our members' expectations, whether that means quickly restoring power after a storm, making sure bills are correct, promptly handling members' requests or planning infrastructure additions to ensure adequate power supplies.
"This award is truly a reflection of not only the effort they put into their jobs, but also the spirit in which they carry out those jobs day in and day out. I am proud to be associated with employees who are as committed to customer service excellence as those at Jackson EMC."
The study ranked both large and mid-size utilities in the East, Midwest, South and West. Mid-size utilities serve 125,000-499,999 residential customers, while large utilities serve 500,000 or more customers. Factors examined by the study included power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
"Jackson EMC's focus has never shifted from the day we first powered our lines in 1939, and that focus is providing our members with high quality service and reliable, affordable power. Every decision we make is made with our members' best interests in mind," said Pugh, "and we truly appreciate this response from our members."
Jackson EMC, a cooperative owned by the members it serves, provides electricity and related services to nearly 204,500 meters in 10 Northeast Georgia counties, with offices in Jefferson, Lawrenceville, Gainesville and Neese. To learn more, visit www.jacksonemc.com.
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June 14th, 2025
11:15AM
