ATLANTA -- Georgia funeral directors are deluged with phone calls from customers anxious for assurance their loved ones' cremations were handled correctly as authorities remove a horrifying collection of corpses from a Walker County crematory.<br>
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Funeral directors said Monday they understood the concern, but they called the situation at Tri-State Crematory in Noble a grimly singular incident unlikely to occur elsewhere.<br>
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Still, for funeral directors in northwest Georgia, the problem can be painfully close.<br>
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''They're very distraught, and so are we,'' said Jane Peeples, whose family operates Julian Peeples Funeral Home in Dalton. ''It's heartbreaking to tell a family you used that crematory. When the phone rings, you just hope you used another crematory.''<br>
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The Dalton funeral home, which recently opened its own crematory in Chatsworth, has discovered 16 people who were sent to Tri-State since 1996. Peeples said Tri-State ''always had everything in order'' with its documentation, which caused no suspicion.<br>
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Authorities have removed 130 corpses from Tri-State since a tip to the Environmental Protection Division Friday afternoon prompted a search. Investigators believe some of the corpses were piled at the crematory for up to 15 years.<br>
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''My phone's been ringing off the hook,'' said Max Cochran, who owns a crematory and four funeral homes around Blairsville. Callers want to know if he's ever used Tri-State. They've been assured he hasn't.<br>
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''This thing is very isolated, I hope,'' Cochran said. ''It's ludicrous. I mean, just think of it. There's no reason for it. It just screams, 'Something's wrong.' Apparently, this is one that slipped through the cracks.''<br>
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Robert Ninker, executive director of the Funeral Ethics Association in Springfield, Ill., said the cremation industry has largely avoided the regulations under which funeral directors operate.<br>
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''Anyone who is dealing with a dead human body needs to have training, they need to be licensed, they need to have periodic inspections, they need to have oversight,'' Ninker said, calling the Walker County case ''outrageous.''<br>