ATLANTA--(BUSINESS WIRE)--Jan 30, 2025--
Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, today announced a strategic partnership with UJET, Inc., a leading provider of AI-powered cloud contact center platforms. Together, the two companies are delivering a powerful, integrated solution designed to address the growing demand for secure, compliant, and modernized cloud contact center solutions with cutting-edge outbound capabilities, powered by the Alvaria Intelligence Platform.
This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking to enhance security, compliance, and customer experience while optimizing outbound campaigns.
“This partnership represents a milestone in enabling enterprises to achieve effortless scalability, seamless customer interactions, and compliance without compromise,” said Michael Judd, CEO of Alvaria. “Our collaboration with UJET highlights our vision of creating transformative, future-ready solutions that empower businesses to exceed expectations and redefine operational success.”
"The contact center market is rapidly evolving, and businesses are increasingly looking for cloud solutions that can help them meet the growing demands of their customers," said Vasili Triant, Co-CEO of UJET. "This partnership brings together two of the most innovative companies in the industry to deliver a solution that is uniquely positioned to meet those needs while ensuring compliance and data security."
The integrated solution from Alvaria and UJET offers the following key benefits:
- Enhanced Security and Compliance: Meets stringent compliance and security standards, including SOC 2, PCI DSS, TCPA, and HIPAA.
- Improved Customer Experience: Provides organizations with the ability to deliver personalized, efficient interactions across all channels.
- Increased Agent Productivity: Equips agents with advanced tools and actionable insights to optimize performance and efficiency.
- Reduced Operational Costs: Streamlines workflows and drives cost savings by improving operational efficiency.
- Optimized Outbound Outreach: Enhances contact rates, reduces costs, and ensures adherence to industry regulations through Alvaria’s advanced outbound dialing technology.
This partnership marks a significant milestone in the contact center industry, combining the strengths of Alvaria and UJET to empower organizations with secure, scalable, and future-proof technology.
About Alvaria
Alvaria is a global leader in enterprise-scale customer experience (CX) solutions, delivering innovative and compliant contact center technology that empowers businesses to achieve their goals. From outbound dialing and compliance software to inbound self-service solutions, Alvaria’s portfolio is trusted by leading brands worldwide to enhance customer engagement, optimize operational performance, and maintain regulatory compliance.
Alvaria is dedicated to being the premier integration partner for proactive outreach capabilities through its Alvaria brand and the leader in workforce management, through its Aspect brand. For over 50 years, Alvaria has provided global enterprises with secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This mission fosters a more connected and thriving world while driving brand loyalty for clients.
About UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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KEYWORD: GEORGIA UNITED STATES NORTH AMERICA
INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY PROFESSIONAL SERVICES BUSINESS SECURITY OTHER TECHNOLOGY TELECOMMUNICATIONS SOFTWARE ARTIFICIAL INTELLIGENCE OTHER PROFESSIONAL SERVICES HUMAN RESOURCES
SOURCE: Alvaria
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PUB: 01/30/2025 10:07 AM/DISC: 01/30/2025 10:07 AM
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