Saturday October 22nd, 2016 12:09PM

VA backlog grew despite online application program

By The Associated Press
ATLANTA (AP) -- The number of backlogged veterans' health care applications grew despite the Veterans Administration in 2010 introducing an online program touted as a quick, easy way to apply for benefits.<br /> <br /> The Atlanta Journal-Constitution ( ) reports the number of backlogged applications had grown to nearly 848,700 by 2012 and Atlanta-based program analyst Kimberly Hughes discovered that as many as 47,786 veterans died while their applications were pending.<br /> <br /> Assistant deputy under secretary for health for administrative operations Philip Matkovsky says some backlogged applications may be duplicates from a previous information system and may be more than a decade old. He says Atlanta workers have been asked to contact all veterans with pending applications.<br /> <br /> Hughes, who oversaw the Health Eligibility Center's informatics division, says she made the same suggestion more than two years ago.
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