ATLANTA - The continued increase in Georgia's Hispanic population has led the state Public Service Commission to add the option to speak with a Spanish-speaking Information and Referral Specialist to its automated call distributor. <br>
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Spanish-speaking consumers who need assistance with their Georgia Power, Savannah Electric and Power, natural gas marketer, Atmos Energy or telephone bills can call 1-800-282-5813, if living outside metro-Atlanta, or locally at 404-656-4501 to voice their concerns. <br>
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The caller will be prompted to dial "23" to reach the Spanish-speaking Information and Referral Specialist. If that representative is busy with another consumer, the next caller is asked to leave a voicemail message in order to receive a call back.<br>
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"In the past, the Commission has been able to assist Spanish-speaking consumers on a limited basis," said Cynthia Johnson, Director of Consumer Affairs. "Now, we have the technology and staff that allows us to fully support the Hispanic community."
