In response to the spread of COVID-19, Jackson EMC is keeping its drive-thru only service and continuing the suspension of disconnection for nonpayment through April 13.
However, the electric co-op is encouraging its members to pay what they can to avoid a larger bill later. Members who need to make payment arrangements, including those affected by COVID-19, are asked to contact Jackson EMC at 1-800-462-3691.
Members are encouraged to use the MyJacksonEMC mobile app or website to pay their bill, view their energy use or report an outage. More information is available at MyJacksonEMC.com.
Many employees are working remotely or have altered work schedules to minimize contact with other employees and members. The cooperative previously announced that many office personnel would work remotely until March 27. That has now also been extended to April 13.
“We understand this is an unprecedented time for our residential and business members facing uncertain challenges,” said Chip Jakins, Jackson EMC President/CEO. “Rest assured, Jackson EMC is fully prepared to keep electricity flowing in our communities and serving our members.”
As the situation with COVID-19 changes updates will be posted on the agency's social media channels and at news.jacksonemc.com/coronavirus.