The Hall County Tax Commissioner's Office is advising residents that the Hall County Government’s new artificial intelligence (AI) chatbot has been providing some users with inaccurate information on motor vehicle and property tax topics.

Darla Eden - Hall County Tax Commissioner (Photo credit: Hall County Tax Commissioner's Office press release.)

Darla Eden - Hall County Tax Commissioner (Photo credit: Hall County Tax Commissioner's Office press release.)

According to the office, the county’s new chatbot searches only the county–managed website for information. Tax Commissioner is a constitutional officer with a separately maintained website and AI chatbot, and the new county chatbot does not access or reference the information maintained by the Tax Commissioner’s Office.

“We were not made aware that the county planned to deploy this chatbot and, therefore, had no opportunity to test the responses it provides or offer input to ensure accuracy,” the Tax Commissioner’s Office said in a press release.

The office warned that residents who use the county government’s chatbot could receive responses that conflict with Georgia law or established procedures. The office advised that residents use the Tax Commissioner's website and AI chatbot, which undergoes routine auditing and updates to ensure residents receive accurate information.

“Motor vehicle and property tax laws and procedures are highly detailed, and residents depend on us for precise information,” Tax Commissioner Darla Eden said. “Our website and AI chatbot remain the official and most accurate sources for tag, title, and property tax information.”

According to the office, motor vehicle and property tax requirements involve strict legal timelines, documentation standards, and statutory obligations. Incorrect guidance can lead to missed deadlines, penalties, or delays in processing these transactions.

To access information related to motor vehicle registration and renewals, tag and title services, property tax billing and payment, delinquent tax processes, visit the Hall County Tax Commissioner's Office here.