ATLANTA--(BUSINESS WIRE)--Jan 14, 2025--
The advanced AI technology behind ChatGPT is now revolutionizing customer engagement for small businesses. Meet Product Genius, an AI-powered customer engagement platform that brings the power of OpenAI to your business in a practical and transformative way. From answering emails and managing social media to launching smart in-store QR code systems, Product Genius acts as your ultimate digital employee, streamlining operations and driving growth.
"With Product Genius, we're bringing the proven power of OpenAI to businesses everywhere," said Ken Gavranovic, CEO of Product Genius. "It’s not just about automation—it’s about elevating how businesses interact with their customers and improving every touchpoint."
Key Benefits at a Glance
- 40% increase in 5-star reviews
- 80% reduction in escalated complaints
- 22.3% improvement in conversion rates
- 30% decrease in support emails
- 15% increase in repeat business
Why Businesses Are Turning to AI
In today’s fast-paced market, businesses are struggling to keep up with evolving customer expectations. Customers demand instant responses, personalized interactions, and seamless experiences across channels. Traditional solutions fall short, but AI-driven tools like Product Genius bridge the gap by providing:
- Real-time issue resolution that eliminates customer frustration.
- Proactive reputation management that prevents bad reviews.
- Scalable operations to handle customer interactions 24/7 without additional staff.
"AI is no longer just automation; it’s personalization at scale," said Gavranovic. "Product Genius doesn’t just save time; it creates better relationships between businesses and their customers."
How Product Genius Works Anywhere
Imagine having an employee who is always available, never overwhelmed, and can handle customer interactions across all channels. That’s what Product Genius delivers:
- In-Store: QR codes allow customers to scan for instant answers to questions, provide feedback, access promotions, or report issues. The system instantly notifies the right person to resolve problems.
- Online: Intelligent chatbots on your website or app handle customer queries in real time, identify upselling opportunities, and collect actionable insights.
- Social Media: Product Genius monitors and responds to social interactions, resolving complaints before they escalate and offering tailored promotions.
- Email: Automated responses and follow-ups keep customers engaged, resolving concerns faster and improving satisfaction.
One standout feature is real-time alerts, which notify managers and absentee owners of customer concerns, allowing immediate resolution. For example, a bowling alley owner used Smart QI QR codes at each lane. Customers could:
- Access answers to FAQs or upsell opportunities such as extended playtime or refreshments.
- Provide feedback instantly.
- Trigger automatic text alerts to staff for real-time issue resolution.
"Product Genius ensures every customer interaction is handled seamlessly," shared the bowling alley owner. "It’s like having a 24/7 manager ensuring operations run smoothly."
Stories of Success Across Industries
- Hospitality: A regional hotel chain increased guest satisfaction by addressing complaints before check-out, boosting 5-star reviews by 40%.
- Restaurants: Jessica Evans, Owner/Operator of Auston’s on 98, said, "The feedback we’ve gathered has helped us make real improvements to our offerings. The results are undeniable."
- Retail: A multi-location retailer reduced complaint escalations by 80% and increased repeat business by 15% by resolving issues in real time.
- Gyms: A fitness chain used Product Genius to retain members and eliminate negative reviews by proactively resolving concerns.
AI Features That Deliver Results
Product Genius offers an array of features designed to streamline customer engagement:
- Reputation Management: Resolve issues before they escalate, prevent 1-star reviews, and protect your brand.
- AI-Driven Upselling: Boost conversion rates by 22.3%.
- Centralized Insights: Aggregate feedback from QR codes, emails, and social media into a single dashboard.
- Real-Time Promotions: Send personalized offers directly to customers’ Apple and Google Wallets.
- Operational Dashboards: Track performance metrics and identify bottlenecks for optimization.
- Survey Integration: Easily collect valuable insights to improve operations and predict customer trends.
Pricing & Availability
Product Genius offers flexible plans to suit businesses of any size:
- Starter Plan: $39.95/month – Includes 1 AI instance, 50 monthly conversations, and core features. ROI: $15,000+ annually.
- Professional Plan: $99.95/month – Up to 10 AI instances and advanced analytics. ROI: $25,000+ annually.
- Enterprise Plan: $500/month – Unlimited AI instances, advanced customizations, and dedicated support. ROI: $100,000+ annually.
Product Genius integrates seamlessly with CRM and POS systems, going live within 10 minutes. Every plan includes a 30-day free trial and onboarding support.
The Future of Customer Engagement
Why settle for manual processes when you can have a digital employee working across all channels? Whether it’s managing in-store feedback, resolving social media complaints, or answering emails instantly, Product Genius ensures every interaction counts. Ready to see how it works? Visit ProductGenius.guru to start your free trial or join our next webinar for an in-depth demo.
About Product Genius
Founded in 2024 by leaders from Web.com and AWS, Product Genius empowers businesses with AI-driven customer engagement solutions. Headquartered in Atlanta, GA, the platform helps businesses eliminate inefficiencies, boost 5-star reviews, and maintain a competitive edge.
View source version on businesswire.com:https://www.businesswire.com/news/home/20250114495743/en/
CONTACT: Ken Gavranovic
CEO, Product Genius
Email:[email protected]
Phone:(404) 590-2662
KEYWORD: GEORGIA UNITED STATES NORTH AMERICA
INDUSTRY KEYWORD: TECHNOLOGY CONSULTING OTHER TECHNOLOGY PROFESSIONAL SERVICES SMALL BUSINESS SOFTWARE DATA MANAGEMENT OTHER PROFESSIONAL SERVICES ARTIFICIAL INTELLIGENCE
SOURCE: Product Genius
Copyright Business Wire 2024.
PUB: 01/14/2025 06:45 AM/DISC: 01/14/2025 06:46 AM
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