When Red Oak Sanitation s authority to provide waste collection services to residents of unincorporated Gwinnett County was revoked by the Gwinnett County Board of Commissioners last July, those residents were entitled to have their trash bins collected and receive a refund of their $25 or $50 deposit. However, an OCP investigation revealed that the company failed to refund those deposits in a timely manner and that it had made no effort to develop a plan for the timely collection of trash bins or the return of the refundable deposits.
At the conclusion of this investigation, Red Oak entered into a settlement with OCP, under the terms of which the company is setting up a trust account for customers who have not received refunds of their deposits. The company returned almost $60,000 to consumers during the course of the investigation.
Residents of unincorporated Gwinnett County who paid a security deposit to Red Oak Sanitation for their trash bins may be entitled to a refund. If you believe you are due a refund, please contact Red Oak Sanitation directly at 678-455-7819.
For more information, contact Bill Cloud, Governor s Office of Consumer Protection, at 404-656-3790.
http://accesswdun.com/article/2011/4/237585