Jackson EMC ranked highest in customer satisfaction

JEFFERSON - In a study just released by J.D. Power and Associates, Jackson Electric Membership Corporation (EMC) ranked highest in customer satisfaction among midsize utilities in the South. This marked the third year that Jackson EMC had been included in the study and the second time it has received the award.<br /> <br /> "This recognition is a great honor for our employees, who have met the challenge of doing more with fewer resources during this recession," said Randall Pugh, Jackson EMC president/CEO. "Jackson EMC's employees continue to demonstrate a willingness to go the extra mile every day. I am so very proud to be associated with employees who are as committed to their work and serving our members as those at Jackson EMC."<br /> <br /> The study ranked both large and midsize utilities in the East, Midwest, South and West. Midsize utilities serve 125,000-499,999 residential customers, while large utilities serve 500,000 or more customers. Factors examined by the study included power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.<br /> <br /> "Our objective since we were chartered over 70 years ago has been to provide our members with high quality service and reliable, affordable power. We're especially proud that our members' response to this study affirms the strategic areas we have emphasized within the cooperative, which are price, reliability, member communications, customer service and stewardship," said Pugh.

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