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Delta passengers directed to use automated check-in

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Posted 11:59AM on Wednesday 5th February 2003 ( 22 years ago )
ATLANTA - Delta Air Lines will try to curb traffic at airport ticket counters this spring by encouraging passengers to use its automated check-in kiosks. <br> <br> The Atlanta-based airline also plans to add telephone banks that will connect travelers with reservations agents. <br> <br> Employees near entrances will direct passengers to the kiosks, the phone banks or ticket counter agents, depending on what help they need. <br> <br> Company officials say the new system will be expanded at Hartsfield Atlanta International Airport and other hubs. Delta says it also will result in shorter lines, even at peak times. <br> <br> Rob Maruster -- Delta director of airport strategy and services -- said ``it&#39;s going to look very nontraditional.&#39;&#39;

http://accesswdun.com/article/2003/2/183798

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