Glitches hit Wall Street Journal Web site as redesign launched

NEW YORK - The Wall Street Journal unveiled a new look for its Web site Monday but the rollout was plagued by technical glitches that hampered access for some users. <br> <br> &#34;We&#39;re still trying to assess what happened,&#34; said Neil Budde, publisher of The Wall Street Journal Online. &#34;We&#39;ve done extensive testing across the site. We were confident things were running well over the weekend but then something happened this morning.&#34; <br> <br> Budde said it wasn&#39;t clear whether the problems were related to the new design or the installation of some hardware upgrades, which also occurred over the weekend. <br> <br> Numerous users of the site complained of not being able to log in or that pages weren&#39;t loading normally. Budde said the site&#39;s managers were able to restore normal access by taking down features that allowed users to add customized features, which increased the strain on the site&#39;s infrastructure. <br> <br> Customizable features also existed on the previous version of the site, but they were moved to the front page of the site with the redesign. <br> <br> The site&#39;s new look bears less of a resemblance to a print newspaper and is intended to allow users to find features and navigate the site more easily. <br> <br> The Wall Street Journal&#39;s Web site is the largest subscription site on the Internet, with 626,000 subscribers as of Dec. 31. <br> <br>

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