rain.png
Monday September 20th, 2021 4:58PM

JINYA Ramen Bar Elevates Customer Experience Using Innovative NCR Aloha Technology

By The Associated Press

ATLANTA--(BUSINESS WIRE)--Mar 30, 2021--

There’s a saying among employees of California-based JINYA Ramen Bar: “No ramen, no life.” And at the onset of the COVID-19 pandemic, the JINYA team quickly realized: “No contactless service, no business.” So, the restaurant turned to NCR Corporation (NYSE: NCR), a leading provider of software and technology that runs restaurants, to enable the digital transformation of its 37 North American locations.

Specifically, JINYA wanted to improve the customer experience by adding digital ordering and contactless payment options, including the use of a QR code.

To date, half of JINYA’s locations have transitioned to , a bundle of software, hardware and services that includes 24x7 support, secure contactless payments, handheld point-of-sale (POS) capabilities and an eCommerce platform. The remaining locations are in the process of transitioning.

“The investment in Aloha Essentials is saving us a substantial amount of money, and the franchisees are happy with the profits and customers it’s helping them gain,” said David Huang, senior manager of IT for JINYA Holdings. “It’s like getting a major facelift that provides our customers with an easy-to-use interface and a much better, safer experience.”

With NCR Aloha Essentials, JINYA has online ordering capabilities that can be used for both takeout and contactless order and pay in the restaurant using a QR code, which has been a big hit with customers. For those picking up their orders, the solution has helped reduce wait times significantly.

Since the pandemic began, digital ordering channels have skyrocketed throughout the restaurant industry. In 2020, NCR processed more than 354 million digital orders through its platform.

“Restaurants like JINYA Ramen Bar were smart, knowing they needed innovative technology to pivot to quickly meet diners’ and employees’ changing needs,” said Dirk Izzo, president and general manager, NCR Hospitality. “We’re glad that our end-to-end solutions enables them to run their operations – delivering the ultimate ramen noodles while creating a safe, memorable customer experience.”

on contactless technologies from NCR.

NCR is a full end-to-end provider from order creation to payment settlement that brings together software, services and hardware -- trusted by more than 100,000 restaurants, including independent operators, domestic chains and international brands across the globe. NCR’s comprehensive offering includes the signature POS platform and , to provide everything restaurants need to run their business, boost efficiency and increase growth.

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Website: Twitter: Facebook: LinkedIn: YouTube:

View source version on businesswire.com:

CONTACT: NCR Media Contact

Anne O’Neill

(404) 964-8929

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA GEORGIA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES RETAIL RESTAURANT/BAR TECHNOLOGY SOFTWARE FINANCE HARDWARE

SOURCE: NCR Corporation

Copyright Business Wire 2021.

PUB: 03/30/2021 08:00 AM/DISC: 03/30/2021 08:01 AM

http://www.businesswire.com/news/home/20210330005301/en

  • Associated Categories: Associated Press (AP), AP Business, AP Online - Georgia News, AP Business Wire - Georgia
© Copyright 2021 AccessWDUN.com
All rights reserved. This material may not be published, broadcast, rewritten, or redistributed without permission.
Goldberg, Zendaya to be honored at Essence Hollywood awards
Whoopi Goldberg and Zendaya will be among the honorees at this year’s Essence Black Women in Hollywood event
8:00AM ( 30 minutes ago )
Two space fans get seats on billionaire's private flight
A billionaire's private SpaceX flight has filled its two remaining seats with two longtime space fans
7:52AM ( 37 minutes ago )
With ship now freed, a probe into Suez Canal blockage begins
Experts have boarded a colossal container ship that had blocked the Suez Canal for nearly a week before it was dislodged
7:42AM ( 47 minutes ago )
Associated Press (AP)
World leaders call for pandemic treaty, but short on details
More than 20 heads of government and global agencies have called for an international treaty for pandemic preparedness that they say will protect future generations
7:00AM ( 1 hour ago )
Turkey reinstates restrictions after sharp virus cases rise
Turkey is reinstating weekend lockdowns in most of Turkey’s provinces and will also impose restrictions over the Muslim holy month of Ramadan following a sharp increase in COVID-19 infections
6:47AM ( 1 hour ago )
The Latest: Israel reopens border crossing with Egypt
 Israel has reopened its border crossing with neighboring Egypt for the first time since the start of the coronavirus pandemic
6:33AM ( 1 hour ago )
AP Business
Georgia's new GOP election law draws criticism, lawsuits
Critics of Georgia’s new Republican-backed election law have issued fresh calls to boycott some of the state's largest businesses
6:07PM ( 14 hours ago )
New lawsuit challenges Georgia's GOP-backed election law
A group of civil rights and advocacy organizations including the Georgia NAACP have filed a lawsuit in federal court challenging Georgia’s new Republican-backed election law
2:16PM ( 18 hours ago )
Gordon scores 13 in Denver debut, a 126-102 win over Hawks
Aaron Gordon scored 13 points in his debut with Denver, and the Nuggets beat the Atlanta Hawks 126-102
12:53AM ( 1 day ago )
AP Online - Georgia News
AP Business Wire - Georgia
Goldberg, Zendaya to be honored at Essence Hollywood awards
Whoopi Goldberg and Zendaya will be among the honorees at this year’s Essence Black Women in Hollywood event
8:00AM ( 30 minutes ago )
Two space fans get seats on billionaire's private flight
A billionaire's private SpaceX flight has filled its two remaining seats with two longtime space fans
7:52AM ( 37 minutes ago )
With ship now freed, a probe into Suez Canal blockage begins
Experts have boarded a colossal container ship that had blocked the Suez Canal for nearly a week before it was dislodged
7:42AM ( 47 minutes ago )
Syrian who fled to Germany drops out of race for parliament
A Syrian man who came to Germany as an asylum-seeker in 2015 and was running for a seat in parliament in his new country’s September election says he is withdrawing his candidacy
7:38AM ( 51 minutes ago )
Video shows Asian American woman assaulted on NYC street
The New York City Police Department says an Asian American woman was attacked by a man Monday afternoon who repeatedly kicked her in front of witnesses who seemingly stood by
7:34AM ( 56 minutes ago )