sunny.png
Thursday April 15th, 2021 7:16PM

Community Health Network Leverages Loyal’s AI-Powered Solutions to Deliver Improved Experience for Central Indiana Patients

By The Associated Press

ATLANTA--(BUSINESS WIRE)--Jan 6, 2021--

Patients of , a nonprofit health system with more than 200 sites of care and affiliates throughout central Indiana, will be able to request appointments online, thanks to Community Health Network's partnership with .

As a result of the partnership, Community Health Network is deploying Loyal’s , an artificial intelligence (AI) healthcare chatbot and live chat solution that handles appointment requests, billing questions and other types of triage functionality for hospitals. Guide also allows patients to type in a wide variety of questions they may have on Community Health Network’s website. Additionally, Guide will be able to help patients navigate their electronic medical record and answer questions related to their care in the patient portal.

“As a physician, I’m trained to put the health and well-being of my patients at the center of everything I do, and I firmly believe this added level of convenience will help patients better manage their care,” Patrick McGill, M.D., executive vice president and chief analytics officer at Community Health Network, said. “At Community Health Network, our vision is to simply deliver an exceptional experience with every life we touch and this partnership helps us make that vision a reality.”

Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, created this digital, front-door technology to help health system leadership teams rethink the online experience’s role in converting and retaining patients. The AI-powered solutions address burdens placed on call center teams and billing support staff while delivering a better patient experience.

“We are proud to partner with the team at Community Health Network as they continue to improve their patient experience,” Brian Gresh, President of Loyal, said. “For more than 60 years, they’ve been of service to the central Indiana community and this digital transformation is another way in which they fulfill their commitment to making high-quality healthcare more accessible.”

For more information about Guide and how Loyal supports hospitals and health systems’ recoveries in the wake of the global pandemic and beyond, visit LoyalHealth.com.

A healthcare consumer experience company solely dedicated to the betterment of patient care, Loyal is the preferred software solution for improved care utilization among the nation's leading health systems and hospitals. One of the first companies to offer end-to-end digital and AI-powered solutions spanning the entirety of the patient journey, Loyal makes it easier for patients to access and schedule care they need. From selecting a provider best suited for them to closing the feedback loop on their experience, patients who engage with healthcare networks via our proprietary platform quite simply, tend to be more loyal. Learn how to streamline patients' navigation of your health system and network of clinical services at LoyalHealth.com.

Headquartered in Indianapolis, Community Health Network has been deeply committed to the communities it serves since opening its first hospital, Community Hospital East, in 1956. Community Health Network puts patients first while offering a full continuum of healthcare services, world-class innovations and a new focus on population health management. Exceptional care, simply delivered, is what sets Community Health Network apart and what makes it a leading not-for-profit healthcare destination in central Indiana. For more information about Community Health Network, please visit .

View source version on businesswire.com:

CONTACT: Alison Ilg

Ilg Communications

For Loyal

404.281.9806

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA INDIANA GEORGIA

INDUSTRY KEYWORD: SOFTWARE NETWORKS INTERNET HEALTH DATA MANAGEMENT HOSPITALS TECHNOLOGY MOBILE/WIRELESS

SOURCE: Loyal

Copyright Business Wire 2021.

PUB: 01/06/2021 08:24 AM/DISC: 01/06/2021 08:24 AM

http://www.businesswire.com/news/home/20210106005451/en

  • Associated Categories: Associated Press (AP), AP Business, AP Online - Georgia News, AP Business Wire - Georgia, AP Business - Industries, AP Business - Health Care
© Copyright 2021 AccessWDUN.com
All rights reserved. This material may not be published, broadcast, rewritten, or redistributed without permission.
EU agency authorizes Moderna's COVID-19 vaccine
The European Union’s medicines agency has given the green light to Moderna Inc.’s COVID-19 vaccine, a decision that gives the 27-nation bloc a second vaccine to use in the desperate battle to tame the virus rampaging across the continent
8:45AM ( 2 minutes ago )
Warnock makes history with Senate win as Dems near majority
Democrat Raphael Warnock has won one of Georgia’s two Senate runoffs, becoming the first Black senator in his state’s history and putting the Senate majority within the party's reach
8:45AM ( 3 minutes ago )
UK leader to use 'every second' to vaccinate the vulnerable
UK lawmakers have returned to Parliament to debate a national lockdown that took effect Wednesday morning amid anger over the chaos in the government’s strategy for schools
8:12AM ( 35 minutes ago )
Associated Press (AP)
The Latest: European Union gives OK to Moderna vaccine
The European Union’s medicines agency has given approval to Moderna’s COVID-19 vaccine
7:47AM ( 1 hour ago )
Albert Roux, major influence on UK's dining habits, has died
Albert Roux, the French-born chef and restaurateur who along with his late brother Michel had a profound influence on British dining habits, has died
7:23AM ( 1 hour ago )
Asia Today: Tokyo cases hit record as gov't mulls emergency
Tokyo is reporting a daily record of 1,591 coronavirus cases as the national government prepares to declare a state of emergency this week to cope with a new wave of infections
7:22AM ( 1 hour ago )
AP Business
AP VoteCast: Competing coalitions define GA Senate races
Georgia’s Senate runoff elections were a clash of two closely matched coalitions, with Democrat Raphael Warnock edging out his rival in the one-time Republican stronghold
2:40AM ( 6 hours ago )
The Latest: Warnock thanks supporters, voices optimism
Democratic Senate candidate Raphael Warnock has given what amounts to a victory speech, saying he was honored by the faith that voters had shown in him and promising to work for all Georgians
1:13AM ( 7 hours ago )
The Latest: Warnock gives what amounts to victory speech
Democratic Senate candidate Raphael Warnock has given what amounts to a victory speech, saying he was honored by the faith that voters had shown in him and promising to work for all Georgians
12:55AM ( 7 hours ago )
AP Online - Georgia News
AP Business Wire - Georgia
The Latest: Dutch kick off vaccinations, last in EU to do so
Nearly two weeks after most other European Union nations, the Netherlands has begun its COVID-19 vaccination program, with nursing home staff and frontline workers in hospitals first in line for the shot
5:29AM ( 3 hours ago )
The Latest: Thailand to expand virus testing at factories
Authorities in Thailand say they plan to expand coronavirus testing to thousands of factories in a province near Bangkok as they reported 365 new cases around the country and one new death
2:26AM ( 6 hours ago )
Asian shares mostly lower as virus, China-US tensions weigh
Asian shares are mostly lower as surging virus counts and China-U.S. tensions weigh on sentiment
12:58AM ( 7 hours ago )
AP Business - Industries
The Latest: Calif. freezer failure prompts vaccination rush
A hospital in Northern California quickly vaccinated 850 people after a freezer that was holding doses of the Moderna coronavirus vaccine failed, prompting officials to do an emergency distribution before the shots spoiled
6:21PM ( 14 hours ago )
UK hospitals stagger as new virus variant takes huge toll
Britain is facing a long, bleak winter as cold, wet weather and a more contagious variant of coronavirus put unprecedented strain on the nation’s hospitals
2:14PM ( 18 hours ago )
UK hospitals stagger under toll from the new virus variant
England is entering a third national lockdown that will last at least six weeks, as authorities struggle to stem a surge in COVID-19 infections that threatens to overwhelm hospitals around the U.K. Prime Minister Boris Johnson has announced a tough new stay-at-home order for England until at least mid-February to combat a new, more contagious coronavirus variant
1:48PM ( 19 hours ago )
AP Business - Health Care
UK leader to use 'every second' to vaccinate the vulnerable
UK lawmakers have returned to Parliament to debate a national lockdown that took effect Wednesday morning amid anger over the chaos in the government’s strategy for schools
8:12AM ( 35 minutes ago )
EU agency approves Moderna's COVID-19 vaccine
The European Union’s medicines agency has given the green light to Moderna Inc.’s COVID-19 vaccine, a decision that gives the 27-nation bloc a second vaccine to use in the desperate battle to tame the virus rampaging across the continent
8:11AM ( 36 minutes ago )
The Latest: Warnock says win gives Georgia 'a sense of hope'
Hours after winning one of Georgia’s high-stakes runoffs, the Rev_ Raphael Warnock says people in his state “are feeling a sense of hope this morning.”
8:07AM ( 40 minutes ago )
Walgreens to sell drug wholesale business for $6.5B
Walgreens Boots Alliance will sell its pharmaceutical wholesale business to AmerisourceBergen in $6.5 billion cash and stock deal
8:06AM ( 41 minutes ago )
The Latest: European Union gives OK to Moderna vaccine
The European Union’s medicines agency has given approval to Moderna’s COVID-19 vaccine
7:47AM ( 1 hour ago )