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Thursday October 21st, 2021 7:26PM

Vital Software and Collective Medical Partner to Improve Communication in the Emergency Department as COVID-19 Hits Third Surge

By The Associated Press

ATLANTA--(BUSINESS WIRE)--Nov 18, 2020--

, delivering the leading real-time ADT-based care collaboration network to healthcare organizations across the country, and AI-powered software for hospital emergency departments and patients, today announce a collaboration to improve the patient experience in the emergency department by keeping patients and their families informed throughout every step of a visit. Collective’s thousands of client partners rely on them for rich, real-time clinical insights to improve care decisions and the patient experience. Now, these providers will also have access to Vital’s platform with no additional IT integration to provide real-time updates to their patients so they can contextualize their care process and better engage in their own follow-up care.

Studies have shown that patient satisfaction scores at hospitals are often lower for visits beginning in the emergency department, in part due to wait times, lack of information, and unclear next steps. The partnership between Collective and Vital aims to solve these issues by helping patients feel in control of their visit through automatic and detailed updates that can be easily shared with friends and family.

“The decision to partner with Vital is natural given our shared vision of improving patient care, coordination, and outcomes, including in the emergency department,” says Chris Klomp, CEO of Collective. “Patients and their loved ones deserve to know what they are waiting on and how long it will take. Vital makes it easy to keep everyone in the loop.”

Collective ensures that providers have access to critical information and health history for patients arriving at and transitioning out of the emergency department. On the patient side, Vital keeps patients up-to-date on the status of their visit and care. By leveraging their existing IT integration, the partnership will allow Collective’s existing and future clients to deploy Vital’s platform in days instead of months, and engage with patients and families in the emergency department.

Founded by an emergency room doctor and an award-winning technical CEO, Vital uses artificial intelligence (AI) to enhance the patient experience and emergency department flow. Vital’s HIPAA-compliant mobile web app requires no download or signup, and has an average patient approval rating of 97%. Hospitals and healthcare systems that have partnered with Vital have seen a 68% increase in emergency department follow-up appointments that have provided hundreds of thousands of dollars in new revenue per facility.

The Vital partnership will enable the following for Collective’s network participants:

“Our mission at Vital is to improve the patient experience through innovation, and by simply keeping patients informed on what they deserve to know,” says Aaron Patzer, Co-founder and CEO of Vital. “We look forward to further developing our partnership with Collective Medical so that we can set a new precedent for how care should be delivered.”

Vital is a modern software for hospital emergency departments that makes it easier to coordinate care and engage with patients. Using artificial intelligence (AI) and natural language processing (NLP), Vital updates patients and families throughout their ER visit, provides insights to maximize revenue for each patient, and helps decrease length of stay. Founded by Mint.com creator Aaron Patzer, Vital is HIPAA-compliant, and a cloud-based software that sits on top of any existing electronic health record system (EHR): Epic, Cerner, Meditech, and more. The company’s investors include First Round Capital, Threshold Ventures (formerly DFJ Venture), Bragiel Brothers, Meridian Street Capital, Refactor Capital, Vivek Garipalli, SV Angel, and Flatiron Health Founders Nat Turner and Zach Weinberg. For more information please visit or follow us on Twitter (@Vital_EHR).

Collective Medical is the nation’s leading real-time care notification, activation and collaboration platform. Proven to streamline care transitions, improve coordination and reduce unnecessary length of stay and admissions, Collective helps improve patient outcomes and lower costs by closing communication gaps across care settings. With a nationwide network of thousands of hospitals and health systems; primary, specialty and post-acute clinics; health plans and ACOs; Collective integrates alongside EHRs and health information exchanges to empower improved clinical decision making. Collective is based in Salt Lake City. Learn more at .

View source version on businesswire.com:

CONTACT: Brooke Whitney

[email protected]

(415) 987-0285

KEYWORD: GEORGIA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: DATA MANAGEMENT HEALTH TECHNOLOGY HOSPITALS PRACTICE MANAGEMENT SOFTWARE GENERAL HEALTH

SOURCE: Collective Medical

Copyright Business Wire 2020.

PUB: 11/18/2020 09:19 AM/DISC: 11/18/2020 09:19 AM

http://www.businesswire.com/news/home/20201118005058/en

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