mostlycloudy
Monday July 23rd, 2018 5:23AM

Habersham EMC makes progress on outages, addresses reporting system issues

Habersham EMC officials said roughly 3,000 of their meters remained without power Monday morning, the result of the Friday and Saturday snowfall that hit the area.
 
In a 7 a.m. Facebook update, officials with the EMC said crews made strides on Sunday and early Monday morning restoring service to more than 12,000 meters.  The latest estimate for complete restoration of electricity for the EMC is Tuesday.
 
As crews worked throughout the weekend, officials with Habersham EMC said it became apparent that issues with their outage system had not been fully resolved after Tropical Storm Irma.
 
"While efforts were made to offset these problems during the past few days, we could not fully address them in the midst of the large number of outages," officials stated in the Facebook post.  "Two major issues were the phone system and the outage reporting system."
 
To address the issues, the co-op planned to upgrade its existing telephone system before the end of the month.  The work is expected to provide more incoming phone lines.
 
"During the highest call volumes, members were unable to get through to report their outages," the company stated on Facebook.
 
On the outage reporting system front, officials said an initial evaluation determined the online outage reporting form had not been operating as efficiently as possible.  The company disabled the form.
 
"A complete and thorough evaluation of the current outage management system will begin once all power has been restored," officials stated in the social media entry.  "We sincerely apologize to our members. Please bear with us as this process will take some time as the HEMC staff investigates the causes and potential solutions to improve the system."
  • Associated Categories: Local/State News
  • Associated Tags: power, habersham EMC, Snow, outages
© Copyright 2018 AccessWDUN.com
All rights reserved. This material may not be published, broadcast, rewritten, or redistributed without permission.
PHOTO GALLERY: Snow adds chill of the season to area Christmas parades
Christmas parades in Helen and Clarkesville Saturday had an extra touch of holiday feel, thanks to seasonal temperatures and Friday's snow.
6:01AM ( 4 hours from now )
Two-county, high-speed pursuit ends with crash on Ga. 365 in Demorest
The Georgia State Patrol will release details Monday of a two-vehicle wreck that followed a high-speed chase from Rabun County into Demorest Sunday night.
11:30PM ( 2 hours ago )
May be Tuesday before Habersham EMC has power fully restored
It may now be Tuesday before power is restored to all Habersham EMC customers who lost power because of the snow.
10:25PM ( 3 hours ago )
Local/State News
Habersham EMC hit hard by snow storm; Jackson EMC fares better
It may be Monday before power is restored to all Habersham EMC customers who were left in the dark by Friday's snow storm.
10:03PM ( 1 day ago )
Utility companies warn of springtime scammers
Scammers are at it once again this spring, this time posing as utility companies, demanding payment from customers over the phone.
12:34PM ( 1 year ago )
Traffic woes lifting following south Forsyth Co power incident
A Tuesday morning powerline and pole issue in Forsyth County caused quite a traffic mess on Old Atlanta Road in the south end of the county.
11:15AM ( 2 years ago )
Jackson EMC offers power saving ideas for the heat
With temperatures sitting in the 90's across north Georgia in recent days, Jackson EMC has engaged its load management program.
12:03PM ( 2 years ago )
Suwanee City Council approves $11K for Town Center lighting improvements
New lights are on the way to the streetlamps in the Suwanee Town Center following a contract approval Tuesday night by the city council.
7:08PM ( 2 years ago )