DULUTH - Charter Communications) customers in Alabama and Georgia will soon have access to more than 200 high definition (HD) channels, better picture quality and significantly faster Internet speeds as Charter completes its move to a 100 percent all-digital network throughout 2014.
"By removing outdated analog signals, we regain bandwidth in our network enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation," said Charter President and CEO Tom Rutledge. "This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value, and we've invested more than $2 billion in our fiber-rich network to make that happen."
Once the all digital upgrade is complete for all customers, Charter will double residential Internet speeds from 30 Mbps to 60 Mbps at no additional cost.
The Alabama and Georgia all-digital upgrade for customers is scheduled to begin on April 1 and will run through late August. The first group of customers that will transition are located in Montgomery, Ala., and will be followed by the communities of Lanett, Columbus and LaGrange, Georgia. Other cities across both states will transition to an all-digital network on a rolling basis.
As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions.
More than 90 percent of Charter customers in Alabama and Georgia have adopted digital devices for at least one television in their home. With the use of set-top boxes, Charter customers will gain Video On Demand (VOD) access for every television in their home. With more than 10,000VOD options, including more than 2,000 in HD, Charter is setting a new standard for digital video entertainment.
Charter is making it easy for customers to receive one or more digital boxes at no cost for one, two or five years, depending on the customer's programming package and other qualifying factors. Customers can obtain these digital boxes through direct shipment to their home by calling 1-888-438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter store.
Charter will be contacting customers about their scheduled upgrade date via direct mail, bill messages, outbound calls and messages that will appear on their television set prior to the cutover.
Charter has already completed all-digital upgrades in several markets, including parts ofMichigan, Missouri, Texas, California, South Carolina and Massachusetts. The company plans to complete the upgrade across its 29-state footprint by the end of 2014.
Customers may visit www.charter.com/digitalnow or call 1-888-GET-CHARTER (1-888-438-2427) for more information.