Wednesday November 25th, 2015 5:14AM

Online tool makes outage reports easier

By Kelsey Williamson
OAKWOOD - A new online tool will allow Jackson EMC members to report power outages via smart phone , tablet or any other device with internet access.

The new web form, accessible from the Jackson EMC website or at, lets members report power outages without having to log in to their accounts.

"Go to the website, and basically just answer the questions there," said Jackson EMC representative Mark Owen.

The form is formatted so that members can use a number of different criteria to prove their status as a member of the corporation and verify that power is, indeed, out in the area.

"You can enter a phone number, you can enter parts of your address, your account number if you have that handy, meter number - any of those things will identify you as a Jackson EMC customer and allow you to report the outage," Owen said.

The form sends the outage information directly into Jackson EMC's electronic management system, at which point the company can track outages and contact people via phone when power has been restored in the area, Owen said.

The corporation's goal is for customers to have as many options as possible when reporting issues, including the standard methods such as the automated phone system or via a member's account.

"In some cases it can be quicker," Owen said. "Depending on call volume, hold times, busy signals, and those kinds of things that can come up in the event of a big outage."

For those members of Jackson EMC, the web form is up and completely functional for any outages that may occur.
© Copyright 2015
All rights reserved. This material may not be published, broadcast, rewritten, or redistributed without permission.
Missing Ga. bank director arrested in Brunswick
A bank director accused of losing millions of investors' dollars before vanishing last year was arrested Tuesday during a traffic stop in a city in south Georgia.
7:00PM ( 1 year ago )
S&P 500 index has its best year since 1997
The stock market closed out a record year with more all-time highs on Tuesday, giving U.S. indexes their biggest annual gains in almost two decades.
6:56PM ( 1 year ago )
Colorado readies for 'Green Wednesday' pot sales
Police were adding extra patrols around pot shops in eight Colorado towns that plan to allow recreational sales to anyone over 21 on Jan. 1.
1:52PM ( 1 year ago )
Business News
Sex offender held in Hall County for failing to register
A 47-year-old man was booked into the Hall County Jail Tuesday, being held without bond for allegedly failing to register as a sex offender, his second such arrest.
6:09PM ( 1 year ago )
Pharmacy robberies may involve same suspect
Oakwood Police Tuesday afternoon released details in a pharmacy robbery they're investigating, similar to one that happened in the Hall County Tuesday morning.
5:46PM ( 1 year ago )
Victim critical following apartment fire
A 41-year-old woman was in critical but stable condition Tuesday after being rescued from an apartment fire in Forsyth County late Monday afternoon.
3:16PM ( 1 year ago )
Local/State News
Ribbon-cutting held for Appalachian Parkway in Cleveland
An official grand opening and road-naming ceremony was held Tuesday afternoon for the State Route 11/US 129 North Appalachian Parkway in Cleveland, previously known as the Cleveland Bypass.
By Dean Dyer
9:45PM ( 7 hours ago )
Non-life-threatening injuries reported in small plane crash
Gwinnett County police and fire officials say two people received non-life-threatening injuries after a small plane went down in the backyard of a private home.
4:38PM ( 12 hours ago )
Who's open for Thanksgiving and Black Friday shopping
More and more businesses are opening their doors on Thanksgiving instead of Black Friday. Here are the hours for some popular North Georgia shopping centers.
4:00PM ( 13 hours ago )
Man booked on charges in fatal Forsyth County wreck
One of two drivers involved in a fatal traffic accident just off of Georgia 400 in Forsyth County a week ago faced charges in the case Tuesday.
2:25PM ( 14 hours ago )
Stormwater program and fees await Gainesville City Council vote
The Gainesville City Council plans to vote next week on the creation of a Stormwater Management Program and implementation of fees to fund it.
2:07PM ( 15 hours ago )